DFA Passport Appointment System

What to expect when you call the DFA Appointment Hotline (02) 737-1000

The DFA enforces strict rules for personal appearance. All passport applicants with appointment schedules, aged 0 years onwards, must appear physically at the DFA on the specified date and time for biometric and image capturing. Absolutely no chaperone will be allowed for passport applicants 18 years old and above.

  1. Your call will be received by a Customer Care Officer who will assist you in setting an appointment for your passport application.
  2. After getting your appointment schedule, you will be asked to provide your personal information for the passport application.
  3. You will be advised on the applicable requirements you need to bring for your passport application.
  4. You will receive a reference number relative to your appointment schedule.
  5. Go to alabang.passport.com.ph/print to print your application form using the Print Code given by the Customer Care Officer.
  6. New passport applicants will be asked for a copy of their NSO Birth Certificate. Please make sure that you have one before your appointment date.
  7. On your appointment date, proceed to the DFA Consular Office located at 4th Floor, Metro Alabang Town Center, Alabang - Zapote Road 1700, Muntinlupa City, Philippines (see locator map). You must be at the DFA Consular Office at your exact appointment time. Early/Late comers will not be entertained.
  8. Present your printed application form to the Appointment Counter.
  9. Get your queue number at the Information Counter and sit on the waiting section of the Processing Area. Wait for your queue number to appear on the monitor indicating what processing window you will go to.
  10. After processing, proceed to the Cashier's area. Pay the applicable passport processing fees (see passport fees).
  11. After payment, proceed to the Encoding Section for data capturing.
  12. After your photo is captured, personal details and biometrics are encoded, you have the option of:
    a) claiming your passport at the DFA consular office where it was applied at; or
    b) have it delivered by courier to your home.
    If availing of the delivery, proceed to the Delivery Counter to pay for the delivery fee.

What to expect when you log in to the DFA Appointment Website alabang.passport.com.ph

  1. You will be asked to provide your personal information for the passport application on the online application form. Remember to fill in all the information slots correctly.
  2. Please take note of the requirements that you need to bring to the DFA Consular Office on your appointment date.
  3. Choose an appointment DATE and TIME.
  4. Check your email for your reference number and a link to print your application form. You will need to bring the printed application form to the DFA on your appointment.
  5. New passport applicants will be asked for a copy of their NSO Birth Certificate. Please make sure that you have one before your appointment date.
  6. On your appointment date, proceed to the DFA Consular Office located 4th Floor, Metro Alabang Town Center, Alabang - Zapote Road 1700, Muntinlupa City, Philippines (see locator map). You must be at the DFA Consular Office at your exact appointment time. Early/Late comers will not be entertained.
  7. Present your printed application form to the Appointment Counter.
  8. Get your queue number at the Information Counter and sit on the waiting section of the Processing Area. Wait for your queue number to appear on the monitor indicating what processing window you will go to.
  9. After processing, proceed to the Cashier's area. Pay the applicable passport processing fees (see passport fees).
  10. After payment, proceed to the Encoding Section for data capturing.
  11. After your photo is captured, personal details and biometrics are encoded, you have the option of:
    a) claiming your passport at the DFA consular office where it was applied at; or
    b) have it delivered by courier to your home.
    If availing of the delivery, proceed to the Delivery Counter to pay for the delivery fee.
(02) 737-1000